Privacy Policy

Last Updated: 02/24/2026

J.R. Ellington Tree Experts (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you provide when visiting our website or interacting with our services. This Privacy Policy explains how we collect, use, store, and protect your information, including data collected through contact forms and our AI-powered virtual voice assistant.

By using this website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect personal and non-personal information when you interact with our website, including but not limited to:

Personal Information You Provide

  • Name

  • Phone number

  • Email address

  • Property address or service location

  • Information submitted through contact forms

  • Information shared during conversations with our AI virtual voice assistant

You may choose not to provide certain information; however, this may limit our ability to respond to your inquiry or provide services.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Referring website or search query

This information is used for website functionality, analytics, and performance optimization.

AI Virtual Voice Assistant

Our website uses an AI-powered virtual voice assistant to help answer questions, schedule services, and improve customer support availability.

Information Collected Through the AI Assistant

When interacting with the AI assistant, the following information may be collected:

  • Your name (if provided)

  • Phone number or email address (if provided)

  • Voice recordings or text-based inputs

  • Conversation content related to service inquiries or scheduling

Purpose of AI Data Collection

Information collected through the AI assistant is used to:

  • Respond to inquiries and service requests

  • Assist with scheduling or follow-ups

  • Improve accuracy, performance, and user experience

  • Provide customer support when staff members are unavailable

AI conversations may be reviewed by authorized personnel for quality assurance, training, and service improvement.

How We Use Your Information

We use the information collected to:

  • Respond to inquiries and service requests

  • Provide customer support and emergency assistance

  • Schedule services or follow up on requests

  • Improve website performance and user experience

  • Maintain internal records

  • Comply with legal or regulatory requirements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies & Tracking Technologies

Our website may use cookies or similar tracking technologies to:

  • Enhance website functionality

  • Analyze traffic and usage patterns

  • Improve user experience

You can choose to disable cookies through your browser settings. Disabling cookies may affect certain site features.

Information Sharing & Third Parties

We may share your information only in the following circumstances:

  • With trusted service providers who assist in operating our website, forms, or AI assistant

  • When required by law, legal process, or governmental request

  • To protect the rights, safety, or property of J.R. Ellington Tree Experts or others

All third-party providers are required to maintain appropriate data protection and confidentiality standards.

Data Storage & Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, misuse, or disclosure.

While we take security seriously, no method of electronic transmission or storage is 100% secure. By using this website, you acknowledge and accept this risk.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Respond to inquiries and service requests

  • Meet legal, accounting, or regulatory obligations

AI conversation data may be retained for quality control, training, and documentation purposes.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate data

  • Request deletion of your personal information, subject to legal obligations

To exercise these rights, please contact us using the information below.

Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe information has been collected from a minor, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage users to review the privacy policies of any external websites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or business practices. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

J.R. Ellington Tree Experts
Address: 680 W. That Rd., Bloomington, IN 47403
Phone: (812) 332-5882
Email: jeffe@bluemarble.net